Your Experance with Anycubic Support
Your Experance with Anycubic Support
This is only the opinions and experience of those that post here
Re: Your Experance with Anycubic Support
Tue 8/12/2025 4:32 AM Last time I got reply and i answered all emails i got
Dear Customer,
Thank you for your reply.
We are currently arranging a return shipping label for you and expect to send it within 1-2 days. Unfortunately, our warehouse does not have empty boxes available to provide.
We would greatly appreciate it if you could help by securely packing the ACE Pro in a suitable box for return.
Thank you very much for your understanding and cooperation.
Best regards,
Miya
Kindly ensure to check both your email and spam folder for our response.
Tips: We recommend adding our email address to your contacts list.
On 11 August 2025 at 17:07:39 UTC, buyer wrote:
that sounds good i will need a box also and a label as soon as i receive it i will ship back to you for repair replacement with a working unit i am including all tubs and connectors every thing but the printer however if this doesn't fix issues i will want to return it all for full refund as i cannot print anything without the dryer unit ace feeder anyway prints are not usable as i live in state with70% to 90% humidity all summer
On Aug 11, 2025, at 2:18 AM, Miya (Support) <service@anycubic3d.com> wrote:
Dear Customer,
Thank you for contacting us.
We previously responded to you in support ticket #751796, but unfortunately, it seems you did not receive our reply.
As confirmed earlier, the ACE Pro has an issue. Once we receive your confirmation, we will use your address to apply for a return label so you can send the ACE Pro back for replacement.
We look forward to your reply.
Thank you!
Best regards,
Miya
Kindly ensure to check both your email and spam folder for our response.
Tips: We recommend adding our email address to your contacts list.
On 2025 M08 9 15:05:56 UTC, buyer wrote:
This is a follow-up to your previous request #751796 "Message: you know, you guys..."
I'm waiting on instructions to see the return thing so you guys can fix it or the date when you're going to ship me and replacement but i still have yet to get a label???
[4GPJYL-03R2W]
[4GPJYL-03R2W]
Dear Customer,
Thank you for your reply.
We are currently arranging a return shipping label for you and expect to send it within 1-2 days. Unfortunately, our warehouse does not have empty boxes available to provide.
We would greatly appreciate it if you could help by securely packing the ACE Pro in a suitable box for return.
Thank you very much for your understanding and cooperation.
Best regards,
Miya
Kindly ensure to check both your email and spam folder for our response.
Tips: We recommend adding our email address to your contacts list.
On 11 August 2025 at 17:07:39 UTC, buyer wrote:
that sounds good i will need a box also and a label as soon as i receive it i will ship back to you for repair replacement with a working unit i am including all tubs and connectors every thing but the printer however if this doesn't fix issues i will want to return it all for full refund as i cannot print anything without the dryer unit ace feeder anyway prints are not usable as i live in state with70% to 90% humidity all summer
On Aug 11, 2025, at 2:18 AM, Miya (Support) <service@anycubic3d.com> wrote:
Dear Customer,
Thank you for contacting us.
We previously responded to you in support ticket #751796, but unfortunately, it seems you did not receive our reply.
As confirmed earlier, the ACE Pro has an issue. Once we receive your confirmation, we will use your address to apply for a return label so you can send the ACE Pro back for replacement.
We look forward to your reply.
Thank you!
Best regards,
Miya
Kindly ensure to check both your email and spam folder for our response.
Tips: We recommend adding our email address to your contacts list.
On 2025 M08 9 15:05:56 UTC, buyer wrote:
This is a follow-up to your previous request #751796 "Message: you know, you guys..."
I'm waiting on instructions to see the return thing so you guys can fix it or the date when you're going to ship me and replacement but i still have yet to get a label???
[4GPJYL-03R2W]
[4GPJYL-03R2W]
Re: Your Experance with Anycubic Support
I don't want to burn bridges yet with the support and there are may more i am going though all emails and support promises since June of 2025 and i am doing this now because warranty will expire in a few months and i need it fixed or ability to return this worthless thing but i am still hoping to get my label and a working ace before I post proof of promises never met